Refund Policy

REFUND POLICY

30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee for all KA Energetic Programs.

TABLE OF CONTENTS

Our Commitment to Your Satisfaction
30-Day Money-Back Guarantee
How It Works
What We Ask
International Consumer Rights
Refund Processing
Payment Plans
After the Satisfaction Guarantee Period
Abuse Policy
Contact Information

1. OUR COMMITMENT TO YOUR SATISFACTION

At KA Energetics, we stand behind the quality and transformative potential of our programs. We want you to feel confident in your investment and fully supported in your journey.

We offer a 30-day money-back satisfaction guarantee for Zero Point Activation and other eligible programs, along with full compliance with international consumer protection laws.

Important: This voluntary satisfaction guarantee is in addition to—not instead of—your statutory consumer rights. Your legal rights under applicable consumer protection laws are not affected by this policy.

2. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back satisfaction guarantee for Zero Point Activation and other eligible digital programs.

If you feel this program isn’t the right fit for you within 30 days of purchase, simply email us at [email protected] and we’ll process your full refund.

No questions asked. No hoops to jump through.

This guarantee reflects our confidence in our programs and our commitment to your satisfaction.

3. HOW IT WORKS

Enroll in the program
Participate genuinely for up to 30 days
Email us at [email protected] within 30 days of purchase if you feel it isn’t the right fit
Receive your refund (see Section 6 for processing times based on your location)

A simple email stating you’d like a refund is all that’s needed.

4. WHAT WE ASK

We ask that you participate genuinely before requesting a refund:

Watch at least the first 4 modules
Attend at least one live call (if available during your 30 days)
Practice the techniques
Engage with the community

Important Clarification: This participation request is a suggestion to ensure you’ve given the program a fair chance—it is NOT a requirement for receiving a refund.

We will never:

Interrogate you about your participation
Make you jump through hoops
Deny a refund based on participation levels
Require proof of engagement

Your statutory consumer rights (as described in Section 5) always take precedence and may provide unconditional cancellation rights regardless of participation.

5. INTERNATIONAL CONSUMER RIGHTS

We respect and comply with consumer protection laws in all jurisdictions where we operate. Your statutory rights are not affected by this policy and cannot be waived or excluded.

5.1 European Union (EU) Customers

If you are located in the European Union, you have a legal right to cancel your purchase within 14 days for any reason—or no reason at all—under the EU Consumer Rights Directive (Directive 2011/83/EU).

Your EU Rights:

RIGHT	DETAILS
Cancellation Period	14 days from date of purchase
Reason Required	No—you may cancel for any reason or no reason
Conditions	None—no participation or other requirements
How to Cancel	Email [email protected] stating you wish to cancel
Refund Timeline	Within 14 calendar days of receiving your cancellation request
Refund Method	Same payment method used for original transaction

After the 14-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 16 days.

Waiver of Right to Cancel (Digital Content): By purchasing and accessing our digital content, you may be asked to acknowledge that you are requesting immediate access to the content and that you understand this may affect your right to cancel. However, we still honor our 30-day money-back guarantee regardless.

Rights Beyond 14 Days: Your statutory rights related to defective services, services not as described, or services that fail to meet legal standards continue beyond the 14-day cancellation period.

5.2 United Kingdom (UK) Customers

If you are located in the United Kingdom, you have a legal right to cancel your purchase within 14 days for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Your UK Rights:

RIGHT	DETAILS
Cancellation Period	14 days from date of purchase
Reason Required	No—you may cancel for any reason or no reason
Conditions	None—no participation or other requirements
How to Cancel	Email [email protected] stating you wish to cancel
Refund Timeline	Within 14 calendar days of receiving your cancellation request
Refund Method	Same payment method used for original transaction

After the 14-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 16 days.

Rights Beyond 14 Days: Under the Consumer Rights Act 2015, you have ongoing rights if services are not performed with reasonable care and skill, not as described, or not fit for purpose. These rights continue beyond the 14-day cancellation period.

5.3 Brazilian Customers

If you are located in Brazil, you have a legal right to cancel your purchase within 7 days for any reason under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor, Article 49).

Your Brazilian Rights:

RIGHT	DETAILS
Cancellation Period	7 days from date of purchase
Reason Required	No—you may cancel for any reason or no reason
Conditions	None—no participation or other requirements
How to Cancel	Email [email protected] stating you wish to cancel
Refund Timeline	Within 14 calendar days of receiving your cancellation request
Refund Method	Same payment method used for original transaction

After the 7-day statutory period, our voluntary 30-day satisfaction guarantee (with participation suggestions) applies for the remaining 23 days.

Rights Beyond 7 Days: The Brazilian Consumer Protection Code provides ongoing rights related to defective services, services not as described, and other consumer protections that continue beyond the 7-day cooling-off period.

5.4 Australian Customers

If you are located in Australia, you have rights under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by any contract or policy.

Your Australian Rights:

RIGHT	DETAILS
Major Failure	You are entitled to cancel and receive a full refund
Minor Failure	You are entitled to have the problem fixed within a reasonable time
Compensation	You are entitled to compensation for any reasonably foreseeable loss or damage
Service Standards	Services must be provided with due care and skill, be fit for purpose, and be delivered within a reasonable time

Our Commitment to Australian Customers:

If our Services have a major failure, you are entitled to cancel and receive a full refund
If our Services have a minor failure, we will provide a remedy within a reasonable time
Our 30-day money-back guarantee is in addition to (not instead of) your rights under Australian Consumer Law
We will process refunds within a reasonable time as required by ACL

Nothing in this Refund Policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

For more information about your rights, visit the Australian Competition and Consumer Commission (ACCC) website: https://www.accc.gov.au/consumers/consumer-rights-guarantees

5.5 Canadian Customers

If you are located in Canada, you may have cooling-off rights under provincial consumer protection legislation, which vary by province.

Your Canadian Rights:

PROVINCE	COOLING-OFF PERIOD
Ontario	10 days for internet agreements over $50
British Columbia	7 days for direct sales contracts
Alberta	10 days for direct sales contracts
Quebec	Varies by contract type
Other Provinces	2-10 days depending on province and contract type

These rights cannot be waived by contract.

Our 30-day money-back guarantee exceeds most provincial requirements, but if your provincial law provides greater protection, those rights apply.

We will process refunds within 15 calendar days or as required by your provincial law.

For more information, contact your provincial consumer protection office.

5.6 New Zealand Customers

If you are located in New Zealand, you have rights under the Consumer Guarantees Act 1993 that cannot be excluded for consumer transactions.

Your New Zealand Rights:

Services must be carried out with reasonable care and skill
Services must be fit for purpose
Services must be completed within a reasonable time
If services fail to meet these guarantees, you may be entitled to a remedy including a refund

Our 30-day money-back guarantee is in addition to your rights under the Consumer Guarantees Act.

5.7 Other International Customers

If you are located in another country with statutory consumer protection rights that provide for a cooling-off period or unconditional cancellation right, your statutory rights take precedence over this policy.

We are committed to complying with consumer protection laws in all jurisdictions where we operate.

Please contact us at [email protected] if you have questions about your rights under your local consumer protection laws.

5.8 Summary of Statutory Cancellation Rights

LOCATION	STATUTORY COOLING-OFF PERIOD	CONDITIONS	REFUND TIMELINE
European Union	14 days	Unconditional	14 calendar days
United Kingdom	14 days	Unconditional	14 calendar days
Brazil	7 days	Unconditional	14 calendar days
Australia	As per ACL	Rights for failures cannot be excluded	Reasonable time
Canada	2-10 days (varies by province)	Varies by province	15 calendar days
New Zealand	As per CGA	Rights for failures cannot be excluded	Reasonable time
Other Countries	Varies	Check local laws	As required by law

Note: Our 30-day money-back satisfaction guarantee applies in addition to your statutory rights and provides protection beyond the statutory minimum in most cases.

6. REFUND PROCESSING

6.1 Refund Timeframes

We process refunds according to the following schedule, based on your location:

LOCATION	REFUND PROCESSING TIME
European Union	Within 14 calendar days of receiving your cancellation request
United Kingdom	Within 14 calendar days of receiving your cancellation request
Brazil	Within 14 calendar days of receiving your cancellation request
Australia	Within a reasonable time as required by Australian Consumer Law
Canada	Within 15 calendar days or as required by provincial law
New Zealand	Within a reasonable time as required by the Consumer Guarantees Act
All Other Locations	Within 14 calendar days of receiving your cancellation request

Note: Where applicable law requires a faster refund timeline than stated above, we will comply with the legal requirement.

6.2 Refund Method

Refunds are returned to your original payment method
We do not charge any fees for processing refunds
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account after we process it
If the original payment method is no longer available, we will work with you to find an alternative refund method

6.3 What Happens After a Refund

Upon processing your refund:

Access to program materials will be revoked
Community access will be removed
Any bonuses (such as POTENTIA credit, friend seats, or other promotional items) will be voided
You will receive an email confirmation when your refund has been processed

6.4 Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion, such as:

If you have completed a significant portion of the program and are outside the refund period
If you are outside the satisfaction guarantee period but have extenuating circumstances
For specific modules or components purchased separately
Where required by applicable law

Partial refunds are determined on a case-by-case basis. Contact us at [email protected] to discuss your situation.

7. PAYMENT PLANS

7.1 Refunds for Payment Plans Within Refund Period

If you are on a payment plan and request a refund within the applicable refund period (statutory cooling-off period or 30-day satisfaction guarantee):

We will refund any payments already made in full
We will cancel all remaining scheduled payments immediately
Program access will be revoked upon refund processing
You will owe nothing further

7.2 How Payment Plan Refunds Are Processed

SCENARIO	WHAT HAPPENS
Refund within statutory cooling-off period	Full refund of all payments made, all future payments cancelled
Refund within 30-day satisfaction guarantee	Full refund of all payments made, all future payments cancelled
Refund after satisfaction guarantee period	Reviewed on a case-by-case basis; statutory rights still apply

7.3 Defaulted Payment Plans

If you default on a payment plan (miss scheduled payments) without requesting a refund or contacting us:

We will attempt to contact you to resolve the issue
We will provide a reasonable opportunity to bring payments current
Continued non-payment may result in suspension of access
Outstanding balances may be subject to collection efforts

If you are experiencing financial hardship, please contact us at [email protected]. We are committed to finding a compassionate solution.

8. AFTER THE SATISFACTION GUARANTEE PERIOD

8.1 Satisfaction Guarantee Period

Our voluntary 30-day satisfaction guarantee ends 30 days from your purchase date (or after the applicable statutory cooling-off period, whichever is longer).

This is a digital program with immediate access, and we must protect the integrity of the content and community.

8.2 Your Statutory Rights Continue

Important: Your statutory consumer rights remain fully in effect and may extend beyond the 30-day satisfaction guarantee period.

The end of our voluntary satisfaction guarantee does NOT affect your legal rights, which include:

RIGHT	DESCRIPTION
Defective Services	Right to a remedy if services are defective or not performed with reasonable care and skill
Services Not as Described	Right to a remedy if services do not match their description
Services Not Fit for Purpose	Right to a remedy if services are not fit for the purpose for which they were purchased
Consumer Protection Laws	All rights under applicable consumer protection laws in your jurisdiction (EU Consumer Rights Directive, UK Consumer Rights Act, Australian Consumer Law, Brazilian Consumer Protection Code, etc.)
Other Legal Rights	Any other legal rights that cannot be waived or excluded by contract

If you believe our Services were:

Defective or not performed with reasonable care and skill
Not as described or misrepresented
Not fit for purpose
Failed to meet the standards required by law

You may still be entitled to a remedy beyond the 30-day satisfaction guarantee period, including:

A full or partial refund
A repeat performance of the service
Compensation for losses
Other remedies as provided by law

Please contact us at [email protected] to discuss your situation.

8.3 Extenuating Circumstances

We understand that life happens. If you experience extenuating circumstances after the satisfaction guarantee period (such as serious illness, family emergency, or financial hardship), please contact us at [email protected].

While our voluntary satisfaction guarantee has ended, we will review your situation with compassion and may offer:

Extended access to the program
A credit toward future programs
A partial refund
Deferred access to use at a later time
Other accommodations as appropriate

We evaluate each situation individually and are committed to treating all customers fairly and with empathy.

9. ABUSE POLICY

9.1 Protection of Our Community

We reserve the right to refuse refunds to individuals who engage in abusive refund practices, including:

Having a pattern of purchasing and refunding multiple programs (from us or other providers)
Downloading all content and immediately requesting a refund
Violating community guidelines or our Terms of Service
Engaging in fraudulent activity or misrepresentation
Sharing or distributing program content without authorization
Requesting refunds in bad faith
Using chargebacks to circumvent our refund process without first contacting us

While we encourage you to contact us first to resolve billing issues, this doesn't limit your legal rights to dispute unauthorized or incorrect charges with your bank.

9.2 How We Identify Abuse

We may identify potential abuse through:

Multiple refund requests from the same individual across different programs
Patterns of behavior inconsistent with genuine program participation
Evidence of content downloading or distribution
Chargeback history
Violation of our Terms of Service

9.3 Our Commitment to Fairness

Important Clarifications:

This abuse policy does NOT apply to legitimate refund requests
We will always honor your statutory consumer rights regardless of any other considerations
We will never deny a refund during the statutory cooling-off period (14 days for EU/UK, 7 days for Brazil, etc.) for any reason
We will never penalize customers for exercising their legal rights
If we suspect abuse, we will contact you to discuss the situation before taking any action

9.4 Consequences of Abuse

If we determine that abuse has occurred, we may:

Deny future refund requests (outside of statutory cooling-off periods)
Restrict or terminate your access to our Services
Decline future purchases from you
Pursue legal remedies where appropriate

9.5 Disputes

If you believe a refund has been unfairly denied or that you have been wrongly identified as engaging in abuse, please contact us at [email protected] to discuss your situation.

We are committed to:

Resolving disputes fairly and in good faith
Complying with all applicable consumer protection laws
Treating all customers with respect and dignity

10. CONTACT INFORMATION

10.1 How to Request a Refund

To request a refund, please email us at:

Email: [email protected]

Subject Line: “Refund Request - [Your Name]”

Please include in your email:

INFORMATION	REQUIRED?
Your full name	✅ Required
Email address used for purchase	✅ Required
Date of purchase	✅ Required
Program name	✅ Required
Order number or transaction ID (if available)	📋 Helpful
Reason for refund	❌ Optional (not required for statutory cancellation rights)
Your country of residence	📋 Helpful (helps us apply correct refund timeline)

10.2 Response Time

We aim to respond to all refund requests within 24-48 business hours.

If you have not received a response within 48 business hours, please:

Check your spam/junk folder
Send a follow-up email with “URGENT - Refund Request” in the subject line

10.3 What to Expect

After you submit a refund request:

Acknowledgment: You will receive an email confirming we received your request (within 24-48 hours)
Processing: We will process your refund according to the timelines in Section 6.1
Confirmation: You will receive an email confirming your refund has been processed
Access Revocation: Your access to program materials will be revoked
Bank Processing: The refund will appear in your account within 5-10 additional business days (depending on your bank)

10.4 Questions About This Policy

If you have any questions about this Refund Policy, your consumer rights, or how to request a refund, please contact us at:

Email: [email protected]

Subject Line: “Refund Policy Question”

We’re here to help and want to ensure you have a positive experience with KA Energetics.

10.5 Complaints and Escalation

If you are not satisfied with how your refund request was handled, you may:

Request a Review: Email [email protected] with the subject line “Refund Complaint - Request for Review”
Contact Consumer Protection Authorities: You may contact the consumer protection authority in your jurisdiction
Seek Legal Remedies: You retain all legal rights and remedies available under applicable law

Consumer Protection Resources:

LOCATION	AUTHORITY	WEBSITE
European Union	European Consumer Centre in your country	https://ec.europa.eu/consumers/ecc/
United Kingdom	Citizens Advice	https://www.citizensadvice.org.uk
Australia	ACCC	https://www.accc.gov.au
Brazil	PROCON in your state	Varies by state
Canada	Provincial consumer protection office	Varies by province
New Zealand	Consumer Protection	https://www.consumerprotection.govt.nz

ACKNOWLEDGMENT

By making a purchase from KA Energetics, you acknowledge that:

You have read and understood this Refund Policy in its entirety
You understand your statutory consumer rights based on your location, which are not affected or limited by this policy
You understand the difference between:
- Our voluntary 30-day satisfaction guarantee (which we offer as a goodwill gesture), and
- Your statutory legal rights (which are protected by law and cannot be waived)
You understand the terms and timeframes for requesting a refund based on your location
You can contact us at any time with questions about this policy or your rights
You understand that statutory cooling-off periods (14 days for EU/UK, 7 days for Brazil, etc.) are unconditional—no participation or other requirements apply

LEGAL NOTICES

Nothing in this Refund Policy is intended to limit, exclude, or modify any statutory rights you may have under applicable consumer protection laws.

Where any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, the consumer protection laws will prevail.

This Refund Policy should be read in conjunction with our:

Terms & Conditions: https://www.kaenergetics.com/terms-conditions
Privacy Policy: https://www.kaenergetics.com/privacy-policy

Last Updated: 12/18/2025